Frequently Asked Questions

Q: How do I pronounce Ishta?

A: That's a very good question. We like to say ISHH – TAA (say it quickly)

 

Q: Can exchange or refund Jewellery if I change my mind?

A: If you wish to return an item just because you change your mind, we regret that we are unable to accept the exchange or return of the items for hygiene reasons and for your protection.

Q: What do I do if I purchase a Jewellery item that is faulty?

A: You may exchange a faulty product with any other product but we do not refund. Exchange should be within 14 days of purchase and the item/s are unworn and in original condition with the tags intact.

 

Q: What is German Silver?

A: German Silver is an alloy of copper, zinc and nickel, sometimes also containing lead and tin. It was originally named for its silver-white colour. German silver is extensively used because of its hardness and resistance to corrosion.

 

Q: What are silk threads made of?

A: Silk thread is made of 100% viscose filament rayon. Viscose is both a semi-synthetic fibre or rayon and a solution of cellulose xanthate.

 

Q: Can we customize colours?

A: Yes, you can customize the sets to match your outfits. It takes 3 to 4 weeks to arrive after the confirmation of your order. Please contact us to customise your sets.

 

Q: Does silk thread leave colour?

A: We are using high quality material silk threads and it does not leave colour for body's perspiration. Please do not spray perfume or harsh chemicals on the silk threads.

Q: What is terracotta?

A: Terracotta means 'baked earth' and is made up of natural clay, giving it a reddish-brown color. It may be glazed for durability or to add color.

 

Q: Can gift cards be used for online purchases?

A: No, the gift card was designed to be used only in physical stores.

Q: I have not received the gift card confirmation email?

A: First, check your PayPal account to see if the purchase was completed successfully. If it was, please check your spam folder. The confirmation emails are sent from email services and can sometimes go to junk mail.